Hi UGM. We are back from Christmas and New Years break and have some new products in stock again soon. Should be cooking shortly.
We appreciate the community but we need to ask a few things and set a few rules on our promos.
First we would like to ask that any emails be condensed into a previous long email chain or if you no longer have the email, then to copy your order info and address over to the new email message. We have several emails from the same people that make it hard to track including one member who every reply, sends us a new email… we have over 30+ emails from them alone and makes it difficult to check messages when we have to go back thru many of them.
Second, raffles we are expecting to pick up a bit more as next week we will be on another well known forum so we should be finishing that quick. We didnt expect much activity during Christmas and New Years.
Third, long term/repeat customers will receive a wickr address to get ahold of us and faster response times.
Lastly, I spoke to @TrenGod about this issue we have had with certain members contacting us demanding we replace ALL their IJL products for free. That is not going to happen. We did not get paid for them and we offered our promo to HELP ugm members and most were very grateful. Another member who we were told was banned was also complaining that they sent us payment for shipping on the promo the day before Christmas eve and that we couldn’t get the pack shipped before Christmas and messed up their plans. This is the first member we are completing cutting off our services. We shipped the package now and blocking their emails.
Like many others and alot of you all, we have a full crew working and all of our people are hard working with families and during the holidays it can get busy in our personal and professional lives. We hope everyone had a great holiday and look forward to the new year!